Returns & Refunds Policy

At Pink Protea, sustainability is at the heart of everything we do. We are committed to mindful production practices that help reduce our environmental footprint, and we encourage our customers to shop thoughtfully and intentionally.

Each of our products is handcrafted and hand block printed in limited quantities. As a result, slight variations and small imperfections may occur. These are not flaws, but rather a reflection of the artisanal process that makes every piece unique and special. We hope your purchase will be cherished and enjoyed for many years to come.

If you have any questions regarding sizing, fit, product details, or would like additional information before making a purchase, please contact us at support@pinkprotea.com. Our team will be delighted to assist you in making the right choice.

Return Requests

Should you wish to return an item purchased through our online store, please contact us at support@pinkprotea.comwithin 14 days of receiving your order. Kindly include your order number and the reason for the return so that we can assist you promptly.

When returning an item, we kindly ask that it is carefully folded, repacked in its original packaging where possible, and returned with due care.

Damaged or Incorrect Items

If you receive an item that is damaged or differs from what you ordered, please email us within 14 days of receipt, including clear photographs of the issue.

You may choose from the following options:

  • A replacement item (subject to availability)

  • Store credit for future purchases

  • A full refund

In such cases, Pink Protea will cover all return shipping costs.

Exchanges & Returns

If you would like to exchange an item due to sizing concerns or simply wish to return it, you may choose from the following options:

  • Exchange for an alternative size (subject to availability)

  • Exchange for another product

  • Store credit

  • Refund

For these returns, the customer is responsible for the return shipping costs.

To be eligible for a return or exchange, items must:

  • Be returned within 14 days of receipt

  • Be unworn, unused, and unwashed

  • Be in original saleable condition

  • Have all original tags attached

  • Be returned with original packaging where applicable

Please note that all returned items are inspected upon arrival. Items that do not meet the above conditions may be returned to the sender at their expense.

Sale Items

Items purchased during a sale or promotional event are not eligible for refunds. However, they may be exchanged for store credit.

Refund Processing

Once your return has been received and approved, please allow up to 7 business days for your refund to be processed.

If you have any questions regarding the status of your return or refund, please contact us at support@pinkprotea.com, and we will be happy to assist.

Need Assistance?

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: support@pinkprotea.com

As a small business, we genuinely value every customer and are committed to providing exceptional service. Thank you for supporting mindful craftsmanship and choosing Pink Protea.